Virtual Care Connect
Affordable virtual healthcare for basic care and sick visits, with our nurses and providers one message away. Not for complex medical conditions.
Care Without the Hassle
No insurance needed. One flat monthly fee for secure texting, nurse triage, and virtual visits.
What’s Included
Everything you need for everyday health questions, from your phone or computer.
Secure Texting
Message our team through Spruce during regular business hours.
Nurse Triage
Nurses help sort out everyday medical concerns and point you to the right next step.
Virtual Sick Visits
See a provider by video or phone when you need it for everyday illnesses.
Medications When Needed
Prescriptions and refills of eligible medications only when needed, at your provider’s discretion. Stimulants and medications that require an in-person visit cannot be prescribed.
Lab Orders
Your provider can send lab orders to the laboratory of your choice. The cost of lab testing is not included and is billed separately by the lab.
Lab-Result Review
Review of results when indicated, only for testing ordered by us. The tests themselves are not included.
How It Works
Five simple steps, and you can enroll from anywhere in South Carolina.
Enroll online
Complete your intake forms and set up payment.
30-minute virtual visit
Review your health history with an LWC provider.
Message us
Reach our nursing team through Spruce during business hours.
Get triaged
Nurses arrange a phone or video visit when you need one.
Get care
Providers can send lab orders, follow up, and prescribe eligible medications when needed, at their discretion.
Your First Visit
You complete your medical history, current medications, allergies, and other intake questions during online enrollment. Then you meet with an LWC provider for a 30-minute virtual appointment to:
- Review and verify your submitted health history
- Discuss relevant medical conditions and medications
- Establish care and confirm virtual-care eligibility
- Explain the membership’s services and limitations
- Answer your questions
Additional evaluation can be arranged when clinically necessary.
What’s Not Included
Virtual Care Connect is for basic care and sick visits only. It does not include:
- In-person appointments or annual physicals
- Complex medical conditions or chronic disease management
- Comprehensive primary care
- Stimulants or other controlled substances
- Any medication that requires an in-person visit or in-person monitoring
- Laboratory testing and lab fees (labs are not included)
- IV therapy, procedures, or specialty services
Need more? You can upgrade to Foundational or Health Optimizer at any time.
Virtual Care Connect or Full Primary Care?
Virtual Care Connect does not replace comprehensive primary care. Here is how it compares with our Foundational membership.
| Virtual Care Connect | Foundational | |
|---|---|---|
| Monthly cost | $49 adults $35 children |
$100 adults $50 children |
| Visits | Virtual, by video or phone | Scheduled primary care visits |
| Annual physical | Not included | Included |
| Complex or chronic conditions | Not included. Basic care and sick visits only | Evaluation and management of common chronic conditions |
| Labs | Lab orders and result review only. Lab testing is not included and is billed separately. | $98 basic annual lab panel included |
| Secure messaging | Included, business hours | Included, business hours |
| Best for | Basic care and sick visits | Individuals and families seeking comprehensive primary care |
Full Direct Primary Care members complete an in-person examination at least annually under LWC policy.
Were You a Patient With Us Before?
We would love to have you back. Please do not enroll through the website. You already have a patient chart with us, so just contact our office and we will make your account active again.
- Call us at 843-793-1353
- We will find your chart and check when your previous membership ended
- We will let you know if a one-time re-enrollment fee applies, which is charged per family. See our re-enrollment fees
- Moving elsewhere in South Carolina, or want a lower monthly cost? Virtual Care Connect is an easy way to stay connected with your team.
Common Questions
Do I need insurance?
No. Insurance is not required, and LWC does not bill insurance for included membership services.
Can I join from anywhere in South Carolina?
Yes. You may enroll from anywhere in South Carolina, subject to clinical eligibility and provider licensure requirements.
Can my children join?
Yes. Children under 18 are $35 per month. At least one parent or legal guardian must keep an active LWC membership, either Virtual Care Connect or a full Direct Primary Care membership.
Can Virtual Care Connect manage my chronic or complex conditions?
No. This membership covers basic care and sick visits only. For ongoing or complex medical conditions, please consider our Foundational or Health Optimizer membership.
Can I get prescriptions?
Your provider may prescribe or refill eligible medications when needed, at their discretion. We cannot prescribe stimulants or other controlled substances, or any medication that requires an in-person visit or monitoring.
Are labs included?
No. Your provider can send lab orders to the laboratory of your choice and review results when indicated for testing we order, but the cost of lab testing is not included and is billed separately by the lab.
Can I upgrade later?
Yes. You can upgrade to Foundational or Health Optimizer at any time.
How do billing and cancellation work?
Virtual Care Connect follows the same billing and cancellation policies as our Direct Primary Care memberships.
Were you a patient with us before?
Welcome back! Please call us at 843-793-1353 instead of enrolling online. You already have a patient chart, and we will help you get set up.
What if I need to be seen in person?
Virtual Care Connect is virtual care for basic care and sick visits only. If an in-person visit is needed, we will help you find the right next step, including upgrading to a full membership.
Ready for Virtual Care Connect?
Join Virtual Care Connect and have a care team a message away, anywhere in South Carolina.
Former LWC patient? Please call us at 843-793-1353 instead of enrolling online.
Virtual Care Connect is a membership-based virtual care service and is not health insurance. It is intended for basic care and sick visits only. It is not for complex medical conditions and does not replace comprehensive primary care. Services are available to patients in South Carolina, subject to clinical eligibility and provider licensure requirements. Not all conditions can be treated virtually, and providers may recommend an in-person visit when appropriate. Prescriptions are issued only when needed and at the provider’s discretion. We cannot prescribe stimulants or other controlled substances, or medications that require an in-person visit or monitoring.
Emergency Notice: If you think you are having a medical emergency, call 911 or go to the nearest emergency room. Do not use texting for emergencies.
The information on this website is for educational and informational purposes only and is not medical advice, diagnosis, or treatment.